Process Improvement

We provide expert analysis of the process currently in place and provide detailed analytics associated with our findings. Our company has been able to secure significant cost saving opportunities in identifying and creating process efficiencies across various internal lines of business of our client’s operations.  Lyons McCloskey works closely with each client to help them adopt procedures and controls that optimize the opportunities that process changes present. Lyons McCloskey's professional team can be deployed to manage a specific policy engineering consulting transaction or specialized training initiatives. 

Quality Control

Lyons McCloskey has helped forward and reverse mortgage servicers improve their quality control by enhancing or building an in-house end-to-end Quality Control / Quality Assurance program. The program includes structured testing criteria to be routinely run. We have built Quality Control / Assurance programs for the following groups within the servicers:

•Breach Letters

•Loss Mitigation Process and Documentation

•Completed Modification Documentation

​•Partial Claim Documentation



•Fee Assessment and Alignment to Industry Standards

•HUD Curtailments
•First Legal Action
•Extension Management
•Property Inspections
•Borrower Communication
•Invoice Management